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Privacy policy

PRIVACY POLICY

YOUR PRIVACY IS IMPORTANT TO US

Small Valley Vineyard (“us”, “we” or “Small Valley Vineyard”) recognises the trust you are placing in us by providing your personal details and we are committed to the protection of your personal information. This policy applies to our website and online store, including the related information, features, products and services (the “Services”). The Policy applies to and is adopted by all Small Valley Vineyard employees, related entities and associated companies and contractors which are subject to the Privacy Act 1988.

WHAT PERSONAL INFORMATION WE GENERALLY COLLECT AND WHY:

Small Valley Vineyard collects information in a number of different ways including directly, indirectly and through third parties. These include (but are not limited to) the following:

- Website;
- Email;
- Social Media;
- Over the phone;
- In connection with competitions.

Depending on your purpose for contact, the information we collect from you may vary. The information may include (but is not limited to) the following:

- Your name, address, telephone number, email address, land details;
- Credit card or banking details;
- Details of interaction between you and Small Valley Vineyard staff;
- Feedback in relation to your experience with us.

If you provide Small Valley Vineyard with direct debit or direct credit details, we will only disclose those details to our bank to facilitate the provision of that service.

Although we may use your personal information as stated above, we may also use your personal information for secondary purposes. We may communicate news, promotional offers or special events to you or we may use personal information for marketing, research, planning and product development purposes. We use this information to conduct our business, to provide and market our services, to communicate with you to provide or promote our services and to help us manage and enhance our services. Where you have consented to receiving these communications from us, that consent will remain current until you advise us otherwise. However, you can opt out at any time by contacting our Privacy Officer or by unsubscribing to our commercial electronic messages as set out below.

JUNK MAIL OR UNSOLICITED EMAIL

You will only receive emails from us if:

- You subscribe to our Email Newsletters service. Our Email Newsletters will keep you informed of the latest offers, current promotions and news and events. If you no longer wish to receive Email Newsletters, you may unsubscribe by clicking the ‘unsubscribe’ option at the bottom of our email;
- You request information about our services when you choose to contact us. You will not be added to a mailing list of any kind and will only receive e-mail in the matter that you have contacted us about;
- You provide your details and request that we contact you when you send us your Resume; or
- They are otherwise relevant to the reasons for which we hold your email address, where we are permitted to do so by law.

Small Valley Vineyard will destroy information if the information could not have been lawfully collected by us if we had solicited it.

SUPPLIERS

If you, or a company you work for, supplies goods or services to Small Valley Vineyard, we may collect personal information about you in connection with the provision of those goods or services, either directly from you or from that company. This information may include your name, date of birth, contact information, and any other information you provide. This information will be used for the purposes of managing the provision of those goods or services.

OTHER INFORMATION WE COLLECT

We may also collect the following information from you:

- The fully qualified domain name from which you accessed our websites, or your IP address;
- The date and time you accessed each page on our websites;
- The URL of any webpage from which you accessed our websites (the referrer);
- Cookies which track your visits to our websites; and
- The web browser that you are using and the pages you accessed.

We use this information so that we can tell which pages are the most popular and where people spend most of their time. We use this information to improve our website. In some circumstances we may collect personal information about an individual from a third party, for example, to analyse traffic at our website. If this information is linked with personal information we hold about you as set out above, this information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users) . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link (https://privacy.shopify.com/en).

ARE WE LIKELY TO DISCLOSE YOUR PERSONAL INFORMATION OVERSEAS?

We may disclose your personal information to the following overseas recipients:

- other companies or individuals who assist us in providing services or who perform functions on their behalf (such as third party service providers and specialist consultants);
- anyone else to whom you authorise us to disclose it; and
- anyone else where authorised by law.

HOW YOUR PERSONAL INFORMATION IS STORED AND KEPT SECURE

All personal information collected by Small Valley Vineyard is held securely, whether on our physical files, in our computer systems or in a database (which may be hosted by Small Valley Vineyard or a third party on our behalf). This information is only made available to Small Valley Vineyard staff, contractors and third parties to a level that is necessary for them to perform their duties.

We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed due to the nature of the internet. We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information we will take reasonable steps to destroy it. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us (contact details below).

ACCESSING YOUR INFORMATION

In order to maintain the security of your personal information Small Valley Vineyard may require you to provide proof of your identity before discussing any personal information and we may ask you to specify what information you require. Ways in which we may ask you to provide proof of identity may include (but are not limited to) the following:

- Photo identification
- Providing date of birth, address, telephone number or other particulars pertaining to your identity

All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us (details below) and subject to the exceptions set out in the Privacy Act 1988, you may seek access to and correction of the personal information which we hold about you and we will take all reasonable steps to correct it within a reasonable timeframe.

HOW YOU CAN MAKE A PRIVACY RELATED COMPLAINT?

If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact us (details below). We may ask you to lodge your complaint in writing. Any complaint will be investigated by our Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made (usually within 30 days). If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (details below).

CHANGES TO OUR PRIVACY POLICY

This privacy policy relates to our current privacy standards. We may periodically amend our Privacy Policy in accordance with the Privacy Act 1988 and other relevant laws. It is your responsibility to ensure you understand our current Privacy Policy. The most current version of our Privacy Policy is located on our website and can be obtained by contacting our Privacy Officer.

By using or subscribing to our services or by purchasing our products without written objection, you agree to Small Valley Vineyard using your personal information in accordance with our Privacy Policy.

QUESTIONS OR COMPLAINTS

Should you have any questions or complaints about our Privacy Policy, please email sales@smallvalleyvineyard.com.au and address your enquiry to our Privacy Officer.

For more information on privacy in Australia, please visit the Australian Commonwealth Government’s Office of the Australian Information Commissioner’s website at www.oaic.gov.au (https://www.oaic.gov.au/).